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Orders received before 12 noon can be dispatched the same day – except in exceptional circumstances.

You can order over the phone, fax, post or via e-mail – To order via e-mail or fax send details of goods required along with your name, address, post code and telephone number and we will then contact you to arrange credit card payment – Please do not send card details via e-mail as we do not have a secure server to deal with your private details.

	Phone: 01335 345777 (7 days 9am-7pm)
	Fax: 01335 345888
	E-mail: info@guitars4you.co.uk
	Post: guitars4you Ltd, 14 Compton, Ashbourne, Derbyshire, DE6 1DA All cheques payable to Guitars4You Ltd

Payment By Debit/Credit Card - at the time of order we will require the following details - card number, 3 digit security number on reverse of card, expiry date, issue number if applicable, name on card, address and telephone number - sorry we do not accept Am Ex and Diners.

Post and Packing

	Orders under £200 to the UK - add £3 for post and packing.
	Orders over £200 to the UK - please contact us for details.

Guitars and larger parcels will be sent fully insured via Business Post - next working day available for most areas of the UK. (Please note that due to the high cost of guitars we do not recommend them to be sent on Fridays for Monday delivery, as they will be left in the carrier's warehouse over the week end period - Saturday delivery is available at an extra cost - call for details - or we dispatch on a Monday for Tuesday delivery.)

All small packages will be sent via Royal Mail - orders over £50 will be sent recorded delivery - please allow up to 3/4 working days for most areas of the UK - 'special next day delivery' available, call for details.

Returns Policy for Mail Order Transactions

Delivery of damaged or faulty goods – When you receive  the parcel, please check the packaging, if it appears to be damaged in transit, then sign the carriers documents as requested by the driver and add ‘unchecked’ after your signature – Then immediately check the goods to see if they are damaged or not – Any goods received that are damaged or subsequently found to be faulty, then please contact us immediately, so we can arrange collection and any  pending insurance claim – We can then either offer a replacement,  a full refund  or a repair, subject  to your requirements  - Please note, that if the goods are damaged or faulty you must inform us, by phone, within 24 hours of you receiving the parcel, so we can make a claim with the insurance company  and/or  the carriers.

If you are buying products from guitars4you as a mail order transaction, you have a 7 day ‘trial period’ to check the suitability  of the goods – If the goods do not meet your requirements, then you can return them for a refund, but please check the following conditions:

1. All goods must be returned  to us within 7 days,  commencing from the date  you receive them. It is the customers responsibility to return the goods back to us.

2. You must inform us before returning the goods, either by phone, fax or e-mail  - no exceptions.

3. All goods and appropriate packaging are returned in the same condition as we sent them to you including the appropriate case or gig bag, manufactures tags, paperwork, registration/warranty card, accessories or documents/certificates.

4. The customer has a statutory duty to take care of the goods whilst in their possession, if they wish to return them to us within 7 days – Goods returned for a refund must be in the same satisfactory condition as they were received – If it is decided that the customer has not taken reasonable care of the product whilst in their possession, then this will result in either appropriate recompense to ourselves, or the goods not being acceptable  for return – The 7 day ‘trial period’ excludes the customer from rehearsing or gigging with the goods – The ‘trial period’ enables you to evaluate the goods within your home only.

5. The customer is responsible for the insurance of any returned goods and any insurance claim arising out of goods damaged  in transit on the return journey back to guitars4you – We will not be held responsible for any damages incurred in returning goods to us. The condition of the goods is the responsibility of the customer until they are received back by us.

6. Excludes any strings were the packaging has been opened.

7. Please note that if the customer requires any up-charge to our regular delivery service, either for a Saturday delivery, or a guaranteed AM delivery, no refund is possible on this up-charge.

8. If the customer requires us to collect the goods and subsequent in-transit insurance, then a charge will be made  for this service – For a guitar, collected within the UK mainland, this will generally be less than £20 + vat, but can change subject to the weight and your location.

9. The above policy only applies to goods that are purchased mail order and subsequently sent to the customer – Customers who buy goods in the showroom can try them prior to making the payment and as such do not have this return and refund option available to them.

Please note:

	Refunds can only be credited back to the card that you used to originally purchase the goods with – If payment was originally made by cash, cheque or postal order, then we will issue a cheque to the value of.
	Refunds can only be issued once we receive back the goods, and the above criteria is met.
	No refunds are available on items that we do not hold in stock and have been ordered by the customer, specifically to meet there requirements.
	If the original transaction involved a part-exchange, we reserve the right to make an appropriate charge to return the goods  back to you – In the event that we have sold the part-exchange, then the appropriate value that was agreed with the customer and shown on the sales invoice will be paid  back to the customer, either by a guitars4you cheque or by crediting the funds back to the customers credit/debit card.